Privacy Policy

This privacy policy is issued by Planet Netball Ltd, a company registered in England and Wales (Companies House registration number: 16655023), together with its subsidiaries, including but not limited to Courture. Our registered office is at 70 South Street, Lancing, West Sussex, BN15 8AJ, United Kingdom.

We are committed to respecting and protecting your privacy and ensuring that your personal information is handled responsibly. This policy explains how we collect, use, store, and disclose your information when you use our site https://planetnetball.com/, interact with our content, or access our services. We may update this privacy notice periodically to reflect changes in our practices, legal requirements, or technological developments. Please check this page regularly for the latest version.

Information We Collect

We collect various types of information from you, either directly when you provide it, through automated observation of your use of our site, or from third parties. Below is a summary of the categories of information we collect, how we collect it, and how we use it:

a. Personal Information

Includes your name, email address, country of residence, and occasionally postal address, and telephone number.
Collected via: Forms, applications, surveys, questionnaires, live calls or meetings.
Used for: communication, regulatory compliance, promoting relevant products or services, delivering our products and services, and training staff.

b. On occasion, demographic Information

Includes your age, gender, occupation, income level, language preferences, and education.
Collected via: Forms, applications, surveys, questionnaires, live calls or meetings.
Used for: Improving our website, understanding user behaviour, account management, communication, reporting, marketing, and training.

c. Financial Information

Includes payment details such as bank account or credit card information.
Collected via: Forms, applications, surveys, live calls or meetings.
Used for: Account creation and management, processing payments, customer service, and providing products or services.

d. Observed Activity on the Site

Includes videos you watch, content you click on, or content you block or ignore.
Collected via: Your browsing behaviour on our site, interaction with content, or cookie-enabled tracking.
Used for: Improving website experience, marketing, account management, and analytics.

e. Opinions and Feedback

Includes comments you post, likes or dislikes, survey responses, or discussions with us.
Collected via: Surveys, forms, questionnaires, live calls, or comments on the site.
Used for: Communication, site improvement, marketing, reporting, and training staff.

f. Technical Information

Includes IP address, device type, operating system, browser information, and localisation.
Collected via: Analytics tools such as Google Analytics and server logs.
Used for: Analytics, improving site performance, security, account management, communication, marketing, and compliance with legal requirements.

g. Statistical and Usage Data

Includes dates and times of visits, pages viewed, time spent on content, and referral sources.
Collected via: Cookies, site analytics, and interaction with content.
Used for: Analytics, marketing, improving the site, reporting, account management, and training.

How Long and Where We Store Your Information

Your information may be stored outside of the UK or European Economic Area. We will retain your information only for the minimum period necessary, which is the shortest of the following:

As required by law;
As necessary to provide our products or services;
For one year after you have last engaged with Planet Netball or Courture, including subscriptions, visits, or other interactions.

After this period, we securely delete or anonymise your data.

Who Has Access to Your Information

Access to your information is limited to staff on a need-to-know basis, including:

Finance team: for billing and payments;
Customer service team: for account management and communication;
Marketing team: for promoting relevant products and services;
Sales team: for surveys, questionnaires, and product or service offerings

Sharing Your Personal Information

We may share your information with trusted third parties in the following circumstances:

Where you have given consent for the specific purpose;
Where a third party is processing data on our behalf;
Where required to comply with legal obligations.

Examples of third-party providers we may share information with include:

Ad networks: Meta Ads, Google Ads;
Communication tools: Gmail, WIX
Data analytics: Google Analytics;
Data storage: Google Drive;
E-commerce platforms: Amazon;
Finance and accounting tools: NetSuite;
Hosting services: WIX;
Marketing platforms: WIX;
Social media platforms: Facebook, Instagram, Tiktok, X, YouTube;

Safeguarding Your Information

We implement technical, physical, and administrative safeguards to protect your information, including:

Secure server environments and firewalls;
Data encryption where applicable;
Restricted access on a need-to-know basis;

Your Rights

Depending on applicable law, you may have the following rights:

Access: Request a copy of your information;
Correction: Ask us to correct or complete your information;
Deletion: Request deletion of your information;
Opt-Out of Processing: Limit or prevent processing of your data;
Consent Withdrawal: Withdraw previously given consent;
Portability: Request your information in a reusable format;
No Automated Decisions: Request that no automated decision-making significantly affecting you takes place;
Sensitive Data: Opt in for specific consent when processing sensitive data.
Please note that restricting or withdrawing consent may affect our ability to provide certain products or services.

Our Obligations

We are committed to:

Transparency: Clearly explaining how we handle your information;
Risk Management: Regularly assessing and improving our processes to protect data;
Non-Discrimination: Ensuring your data rights are not used against you;
Purpose Limitation: Only using your data for the purposes stated in this notice.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and deliver services securely. Categories include:

Functional cookies: To remember preferences;
Tracking cookies: To monitor website usage;
Targeting cookies: To personalise content and ads;
Performance cookies: To assess technical performance of the site.
You can control or block cookies via your browser settings. Disabling cookies may affect the functionality of some features.

Keeping Your Information Current

Please notify us of any changes to your information by contacting harriet@planetnetball.com. This helps us ensure accurate communication and service delivery.

CONNECTED BY NETBALL